Shipping policy

Welcome to Aurora Gems. This Shipping Policy outlines the key details for customers placing orders within Malaysia and internationally. By making a purchase on our website, you agree to comply with the terms and conditions outlined below.

1. Shipping Destinations:

a. Local Shipping (Malaysia):

  • We offer shipping to addresses within Malaysia.

b. International Shipping:

  • We are delighted to provide international shipping to customers worldwide. You can view the list of countries we ship to during the checkout process.

2. Shipping Methods:

a. Local Shipping:

  • We utilize trusted local carriers to ensure secure and timely delivery within Malaysia.

b. International Shipping:

  • International orders are shipped using reliable international shipping carriers. The available shipping methods will be displayed at checkout based on your selected destination.

3. Processing Time:

  • Orders are typically processed within 2 business days from the date of purchase. Please note that processing times may vary based on product availability and order volume.

4. Shipping Time:

  • Shipping times vary depending on the destination and the selected shipping method. Estimated delivery times will be provided at checkout.

5. Shipping Costs:

  • Shipping costs are calculated based on the selected shipping method, the weight of your order, and your delivery address. The applicable shipping fees will be displayed during the checkout process.

6. Customs and Duties (International Orders):

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities. Please check with your local customs office for information on potential charges.

7. Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

8. Delivery Delays:

  • While we strive to ensure timely deliveries, please be aware that external factors such as customs processing, weather conditions, or unforeseen circumstances may lead to delays. We appreciate your understanding in such situations.

9. Incomplete or Incorrect Addresses:

  • It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before confirming your purchase.

11. Shipping Fees for Returns:

  • If a return is necessary, the customer is responsible for covering the shipping fees associated with the return, unless the return is due to an error on our part.

12. Contact Information:

  • If you have any questions or concerns regarding our Shipping Policy, please contact us at auroragems.studio@gmail.com

Thank you for choosing Aurora Gems. We appreciate your trust and hope you enjoy your shopping experience with us, whether locally or internationally!